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$13,000 in Debit Card Fraud

$13,000 in Debit Card Fraud
Okay, I’ll start by telling you never make your phone password 1111, 2222, 3333, Etc. with the amount and type of information we store in our phones these days. I use FaceTime, but it doesn’t always work for multiple reasons, face being covered etc., so for the easiest, quickest password for this rare occasion for me was 33333. Not smart.
(First 3 paragraphs are the backstory, skip to the 4th to get to the nitty and gritty. Backstory TL;DR I lost one of my phones, thinking It was somewhere at home or accidentally thrown away, wasn’t too worried about it.)
Okay, I am at the end of my wits and starting to get extremely frustrated at the run around I’m receiving. I have 2 phones and i hate it and have been thinking about getting rid of one of them. The day after Christmas after after multiple family stops the day before and really, what I call, chaos, I realize I can’t find one of my phones. I check find my IPhone and it is offline. Not stressed at the moment, just figured it’s around the house somewhere buried under some wrapping paper somewhere who knows, It’ll show up eventually, plus I finally only have one phone and I kind of enjoy it.
So I leave the next day for our yearly trip to Florida. Still couldn’t find my phone, but didn’t search to hard to be honest. Gone till the 6th. Only find out one problem. My bank account is under the number that I lost, so with 2FA, I can’t access my bank account without that number, still not a big deal, not freaking out. Now I have a few days to find this phone when I get home before I leave on the 9th for another week long trip, but I’m thinking it’s gonna take me 5 min. Get home catch up up some sleep. Tear the house apart, not there. I mean I looked everywhere. Well, Time to leave again. Confused as all hell, but still not that worried. I made plenty of deposits in my bank account and have another at another bank so I’m not needing to check my bank account at all as I know I’m good. Still not stressing it I leave and will finally get it all sorted out when I get home. Not knowing what cluster fuck I had in store for me I had planned on leaving again on the 18th for 4 days and the 24th till the end of January.
Get home. Go to every place I had went on Christmas, even after having them all look, figured I’d look again. Now I’m leaving thinking it must just have been thrown away with all the trash from Christmas and when I get back I’ll just cancel that number, call the bank to switch numbers, and call and switch over all the other accounts I have tied to that number and change them to the new number. Which is quite a few. Probably why I have been putting it off for so long. Finally decide I’m gonna stick with 2 numbers. Just going to get me a new phone with the same number when I get home and we’re all good.
Okay that’s the backstory of how it took me so long to notice what had been happening to me the whole time. Now to the good stuff. Get my number back. Everything’s good right? Wrong. I go to log into my bank account and the number and email address are changed. I immediately contact the bank to let them know and cancel my debit card and credit cards and tell them everything that has happened, also find out there had been $13,368 in fraudulent charges on my debit card, which I had in my possession the entire time. After reporting the fraudulent charges to capital one, they said they would investigate, I had also emailed the company to let them know of the charges and requested documents on all of the charges and told them I would be more than willing to help in anyway I can or give them any documents they would need to help with the investigations. I told Capital One the same thing. As I wait on a reply through my own investigation.
I had recognized the company that my card was charged to as one that I used to buy cryptocurrency through an exchange that I had previously used called KuCoin. So I did my own research turns out my phone didn’t get thrown away because the only way this could have happened is if someone had found my phone. I have all my account info for everything along with my debit card and credit card numbers, CVC, I mean everything, stored on my phone in documents in the cloud. So they got on the crypto exchange, the only one, that doesn’t have a delayed withdrawal time, or a KYC and 2FA set up (I set it up just to try it out, didn’t do much with it, and went back to Coinbase and Binance) and used my card info to send bitcoin to my account on KuCoin after changing the email and number, and immediately withdrew every deposit as soon as they got it. On Blockchain.com, you can see they were all sent to the same exact wallet, and from that wallet to a few others. They also put money on someone’s account through inmatesales.com with my debit card, so I’m assuming one of their buddies could get some nutty bars, fresh undies, and a phone call or something. I have never previously used this website.
4 Days later I recieved an email from Capital one saying they have concluded their investigation and denied my claim. 4 Days is pretty quick, at least I think as I have never had a fraudulent charge or disputed any charge on any of my accounts, ever, in my life so I don’t know the process. They never asked for any documentation to support my claim, when I started to ask questions and seek information into their investigation they told me I could request a document on how they reached their decision and would not discuss the matter any further. Any question I asked regrading the dispute was answered with “we will not discuss this matter any further”. Literally any question I had was answered with that line. What pisses me off the most was after I told them that all my information was at risk that along with new card number, I would also like to change my account numbers; which were obviously compromised as well. They told me they wouldn’t do that. Wtf. Guess I’ll just close my account then.
Basically what I’m asking is what is the process to getting my money back? Their reasons for denying my claim is that the CVC number was used, I’ve had previous business with the company, SMS confirmation (don’t know what number they are talking about, but either way, I wasn’t in possession of my number, and they changed the number on my account, and the last reason was that my story doesn’t match account or login records (I was never able to log into my account through the entire month due to 2FA security). There’s no way that my story doesn’t match the records because it is what happened and the truth is the truth and facts are facts.
Am I going to have to hire a lawyer and take them to court? If it wasn’t this much money I’d just say screw it and eat my losses and move on but now I’m pissed and it’s about principle now. Am I pretty much screwed at this point?? Let it be known this is only with my capital one account. Which isn’t the only account they were able to get into. They got into my TD Ameritrade account and my fifth third account, both with debit cards. Help me please. I know it might seem like I have enough money to be able to make it through this, but I don’t. I’m actually broke and just barely making it by, and that $13,000 was the most money I’ve ever had in my bank account. :( I’m scared. Please help.
TL:DR. I Lost my phone and the person who found my phone got into all my accounts and swindled me out of $20k.
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